FAQs

1. How long does shipping take?

Shipping times can vary depending on your location and the shipping method you choose. Typically, it takes between 7-20 business days for your order to arrive. Please note that due to COVID-19, there may be some delays in shipping times. Rest assured, we are doing our best to get your order to you as quickly as possible.

2. Do you offer international shipping?

Yes, we offer international shipping to most countries. However, please note that there may be some restrictions and additional customs fees or taxes imposed by your country. It is the responsibility of the customer to be aware of and cover any additional fees or taxes.

3. What is your return policy?

We have a 30-day return policy. If you are not satisfied with your purchase, you can return the item within 30 days of receiving it for a refund or exchange. Please note that the item must be unused and in its original packaging. For more details, please refer to our refund policy.

4. How can I track my order?

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to track the progress of your shipment. If you have any issues with tracking your order, please contact our customer support team.

5. What payment methods do you accept?

We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also accept payment through PayPal for added convenience.

6. Can I cancel or change my order?

If you need to cancel or make changes to your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but please note that once your order has been shipped, we may not be able to make any changes.

7. Are your products eco-friendly?

Yes, we are committed to offering eco-friendly products. We carefully select our suppliers and products to ensure they meet our sustainability standards. Many of our products are made from recycled materials or are biodegradable. We believe in protecting the environment while providing high-quality products for our customers.

8. Do you offer wholesale or bulk discounts?

Yes, we offer wholesale and bulk discounts for larger orders. If you are interested in purchasing our products in bulk, please contact our customer support team for more information and pricing.

9. How can I contact customer support?

You can reach our customer support team by emailing us at teckpupofficial@gmail.com. We strive to respond to all inquiries within 24 hours. If you have any questions, concerns, or need assistance, please don't hesitate to reach out to us.

10. Do you have a physical store?

No, we are an online-only store. This allows us to offer competitive prices and a wide selection of products. By operating online, we can reach customers worldwide and provide a convenient shopping experience from the comfort of your own home.